Feedback ASAP has been built on 17 global experiences across 74 countries and 200 clients, including McDonald’s, AT&T, United Parcel Service, Shell, YUM and Starbucks, managing over 200 million measures of performance.
Phil Prosser, the founder of Feedback ASAP, could see the limitations of traditional approaches, in terms of being both truly customer centric and actionable to drive improvement 1 team member at a time and the need to shift to be more digital and truly an end to end solution. We use a smart combination of SMS, Voice, Email, Web, our 300,000 strong Online Consumer Panel and our Infield Xperience Evaluators to pinpoint what’s working and what’s not. Where are your biggest ROI opportunties and successes. And what is your best practice so you can put it into practice.
Feedback makes the ultimate connection between your strategy, your key processes and standards, your customer experiences and the link to sales and loyalty. Because we manage the “cause and effect” across all your customer experiences. We identify your biggest improvement opportuntities for every customer touchpoint and every team member and can engage improvement every day. We create a system of Customer Care from first contract across all stages of the customers lifecycle so you can increase loyalty and create new sales opportunities. In a nutshell we turn Feedback into Action and Action into Accountability and Accountability into Improvement and ROI like never before.
Royal Domain Centre, Level 12
380 St Kilda Road, Melbourne 3004
+ 61 3 9629 9275